What Information We Collect

We collect information you provide directly, including:

• Name
• Billing address
• Shipping address
• Phone number
• Email address
• Account login details
• Order history
• Product wishlists or saved preferences
• Customer service messages, order notes, or support requests

We may also collect payment-related information through secure third-party payment processors. Coastal Outdoors does not directly store full credit card numbers on our website.

We also automatically collect certain technical and usage information, including:

• IP address
• Browser type
• Device type
• Pages visited
• Time spent on the website
• Referring URLs
• Shopping cart activity
• Cookies and similar tracking data
• Website analytics and performance data

Cookies & Tracking

We use cookies and similar technologies to:

• Maintain your shopping cart and user session
• Process orders
• Improve website performance
• Understand how visitors use our website
• Track analytics and WooCommerce reports
• Personalize website content and product recommendations
• Authenticate account logins
• Help detect fraud, abuse, or security issues

You may disable cookies through your browser settings. However, some website features, including shopping cart and checkout functions, may not work properly if cookies are disabled.

How We Use Your Information

We use your information to:

• Process and fulfill orders
• Ship products to customers
• Send order confirmations and tracking updates
• Provide customer support
• Respond to questions or service requests
• Manage customer accounts
• Process returns, refunds, or exchanges
• Improve our website, product selection, and customer experience
• Send promotional emails, product updates, or special offers if you opt in
• Detect and prevent fraud, unauthorized transactions, abuse, or security threats
• Comply with applicable laws, regulations, tax obligations, and business recordkeeping requirements

We do not sell or rent your personal information to third parties.

Sharing Your Information

We may share your information with trusted third parties only as necessary to operate our business and serve our customers, including:

• Payment processors
• Shipping carriers such as USPS, UPS, FedEx, or other delivery providers
• Product distributors or manufacturers when items are drop-shipped
• Website hosting providers
• Email marketing platforms
• Fraud prevention and security service providers
• Analytics and website performance providers
• Professional advisors such as accountants, attorneys, or compliance consultants
• Government agencies or law enforcement when required by law

These parties are expected to safeguard your information and use it only for the purpose for which it was provided.

Age Restrictions

Coastal Outdoors sells outdoor gear, sporting goods, apparel, camping products, fishing equipment, hunting accessories, archery items, knives, tools, and related outdoor products.

Some products may be subject to age restrictions, shipping restrictions, or local laws. By placing an order, you represent that you are legally permitted to purchase and receive the products ordered.

We reserve the right to cancel any order if we believe the purchase may violate age requirements, product restrictions, shipping restrictions, or applicable laws.

Product and Shipping Restrictions

Certain outdoor products may be restricted by federal, state, or local laws. These may include, but are not limited to, knives, tools, archery products, hunting accessories, safety equipment, or other regulated outdoor items.

Customers are responsible for understanding and following the laws that apply in their state, county, city, or local jurisdiction.

Coastal Outdoors may refuse, cancel, or refund any order that we believe cannot legally or safely be completed.

Data Security

We use reasonable industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption
• Secure checkout processes
• PCI-compliant payment gateways
• Role-based administrative access controls
• Website firewalls and security monitoring
• Malware scanning and intrusion detection tools
• Limited access to customer information by authorized personnel only

While no website or electronic system is 100% secure, we take reasonable precautions to protect your data from unauthorized access, loss, misuse, or disclosure.

Data Retention

We retain customer information for as long as reasonably necessary to:

• Fulfill orders
• Provide customer support
• Maintain business records
• Process returns or warranty-related requests
• Comply with tax, accounting, legal, and regulatory obligations
• Detect and prevent fraud or misuse of our website

Account and marketing information may be retained until you request deletion, update your account, or unsubscribe from marketing communications.

Some business records may need to be retained for legal, tax, accounting, fraud prevention, or dispute resolution purposes.

Marketing & Emails

If you sign up for our mailing list, create an account, or opt in to receive updates, we may send promotional emails, product updates, special offers, newsletters, or store announcements.

You may unsubscribe at any time by clicking the “Unsubscribe” link in our emails.

We do not sell or share our email list with third parties for their independent marketing purposes.

Your Privacy Rights

You may request to:

• View the personal information we have about you
• Correct or update your account information
• Request deletion of your account, subject to legal and business recordkeeping requirements
• Opt out of marketing emails
• Ask questions about how your personal information is used

To make a privacy-related request, contact us at:

Email: info@coastal-outdoors.store
Phone: (302) 401-0259

Third-Party Websites

Our website may contain links to third-party websites, product manufacturers, shipping providers, payment processors, social media pages, or other external services.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage customers to review the privacy policies of any external websites they visit.

Children’s Privacy

Coastal Outdoors is intended for use by adults and individuals legally permitted to purchase outdoor gear and sporting goods.

We do not knowingly collect personal information from children under the age of 13. If we become aware that information has been collected from a child under 13, we will take reasonable steps to delete it.

Jurisdiction & Compliance

Coastal Outdoors is based in the United States and is intended primarily for U.S. customers.

We operate in accordance with applicable U.S. federal laws, Delaware laws, ecommerce regulations, tax requirements, and general business recordkeeping obligations.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or website operations.

Any updated version will be posted on this page with a revised effective date.

Contact Us

For privacy-related inquiries, account questions, or customer support, contact:

Coastal Outdoors
Website: https://coastal-outdoors.store
Email: info@coastal-outdoors.store
Phone: (302) 401-0259