Shipping Policies

Coastal Outdoors — Shipping Policy

Effective Date: May 2025

At Coastal Outdoors, we’re committed to fast, reliable shipping and clear communication. Please review the policy below before placing your order.

1) Shipping Methods & Carriers

  • We ship via UPS, USPS, and FedEx based on item type, weight, destination, and cost.
  • Standard and Expedited options are offered at checkout where available.
  • Some oversized or heavy items (coolers, large tents, treestands) may ship ground only or via freight.

2) Processing Times

  • Processing Time: Usually 1–3 business days (Mon–Fri, excluding holidays).
  • Orders placed after the daily cutoff may start processing the next business day.
  • Orders with backordered or pre-order items ship when all items are available (see Section 9).

3) Delivery Timeframes

  • Delivery speed depends on the service you choose at checkout and your location.
  • Tracking information is emailed as soon as your order ships.
  • Weather events and carrier delays may impact delivery times.

4) Shipping Costs

  • Rates are calculated at checkout based on weight, size, destination, and carrier rates.
  • Expedited shipping is available on eligible items for an added cost.
  • Promotional free shipping thresholds (if offered) apply to standard shipping within the contiguous U.S. only unless otherwise noted.

5) Address Accuracy & Changes

  • Please verify your shipping address at checkout.
  • We can attempt an address correction before shipment; after shipment, changes are subject to carrier policies and may incur fees.
  • Orders returned due to an incorrect or undeliverable address may incur reship charges.

6) PO Boxes, APO/FPO, & Freight

  • PO Boxes: USPS only (eligible items). Large/oversize items cannot ship to PO Boxes.
  • APO/FPO: USPS only; some items restricted by size/contents.
  • Freight / Oversize: Large items may require curbside delivery; the carrier will contact you to schedule delivery.

7) Shipping Restrictions (Safety, State, & Carrier Rules)

Certain products have restrictions due to safety or local laws:

  • Hazmat / pressurized items: fuel canisters, stove fuel, bear spray/OC, CO₂ cartridges—may ship ground only and cannot ship by air or internationally.
  • Blades & sharp items: knives, broadheads—buyer must be 18+; some local restrictions apply.
  • Treestands, climbing, and safety gear: may require adult signature and cannot ship internationally.

You are responsible for knowing and following your local/state laws. If an order cannot be shipped due to restrictions, we will notify you and issue a refund for the affected items.

8) Signature & Insurance

  • Orders over a certain value may require a signature upon delivery for security.
  • Packages are insured through the carrier; claims must be filed promptly if lost or damaged (see Section 10).

9) Backorders & Pre-Orders

  • Backorders: We’ll ship as soon as stock arrives. You may cancel unshipped backorders for a full refund.
  • Pre-Orders: You may cancel before shipment for a full refund. Once shipped, standard return policy applies.
  • If your order contains both in-stock and backordered items, we may split-ship at our discretion or ship when all items are available (you’ll see this at checkout).

10) Lost, Delayed, or Damaged Shipments

  • Lost/No Scan: If tracking hasn’t updated for several days, contact us and we’ll open an inquiry with the carrier.
  • Delivered but not received: First, check with household members and neighbors and look for a delivery slip. If still missing, contact us within 3 business days of the “delivered” scan so we can assist with a carrier trace.
  • Damaged in transit: Keep all packaging and contents and contact us within 7 days with photos. We’ll help file a claim and arrange a replacement or refund as appropriate.

11) International Shipping

  • At this time, Coastal Outdoors ships to U.S. addresses only (including APO/FPO for eligible items). We’re exploring international options for the future.

12) Order Cancellations

  • You may cancel before shipment for a full refund.
  • Once shipped, the order falls under our Returns & Refunds policy.

13) Drop-Ship Items

  • Some items ship directly from the manufacturer/distributor to you (drop-ship).
  • Tracking may appear from a third-party warehouse and can arrive in separate packages.

14) Holiday & Peak Season Notes

  • High-volume periods (Black Friday/Cyber Monday, holidays) may add 1–2 business days to processing and carriers may experience delays. We recommend ordering early.

Questions?

We’re here to help with delivery estimates, special requests, or shipping issues.

📧 support@coastal-outdoors.store
📞 (302) 401-0259