Welcome to the Coastal Outdoors FAQ page. Below you’ll find answers to the most commonly asked questions about our products, services, and policies. If you don’t see your question here, feel free to contact us directly.
Orders, Shipping & Delivery
Q: How long does it take for my order to arrive?
A: Most orders ship within 1–3 business days (excluding weekends and holidays). Delivery times depend on your location and the shipping option you choose at checkout.
Q: Can I track my order?
A: Absolutely. Once your order ships, you’ll receive a confirmation email with a tracking number so you can follow it until it reaches your door.
Q: Do you ship internationally?
A: At the moment, we only ship within the United States. We’re exploring international fulfillment options for future expansion.
Q: What happens if my package is lost or damaged in transit?
A: We stand by you. If your package arrives damaged or doesn’t show up, contact our support team within 7 days of the estimated delivery. We’ll work with you to file claims or resend the item.
Products & Gear Details
Q: How do I know which gear fits my needs?
A: We include detailed specs, photos, and buyer guides on every product page. You can also contact us for personal recommendations based on your adventure style (camping, hunting, archery, fishing).
Q: Are your products genuine / authentic?
A: Yes — we only carry products from manufacturers and brands we trust. Every item is 100% authentic and backed by the original manufacturer’s warranty (where applicable).
Q: When will you restock out-of-stock items?
A: If an item is out of stock, you can sign up for a restock alert on the product page. We restock biweekly when possible and update alerts accordingly.
Q: Do you offer customization or bundles (e.g. gear kits)?
A: Yes — from time to time we offer curated kits, camping bundles, or combo packages. Check our “Bundles & Kits” section or sign up for our newsletter to stay informed.
Returns, Exchanges & Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery for unused, undamaged gear in its original packaging. Customized or special-order items may be excluded.
Q: How do I initiate a return?
A: Log into your account → My Orders → Request Return. We’ll email you a Return Authorization (RA) and instructions to ship it back.
Q: Who pays for return shipping?
A: Unless the return is due to our error (defective, incorrect item), the customer is responsible for return shipping. We recommend using a trackable method.
Q: When will I receive my refund?
A: Refunds are processed within 5–7 business days after we receive and inspect the returned item. Original shipping costs (if any) are non-refundable.
Gear Care, Maintenance & Warranty
Q: How do I clean and store my gear properly?
A: Always follow the manufacturer’s care instructions. As a general guideline, rinse off dirt, let gear dry completely, and store in a cool, dry place.
Q: Do your products come with warranties?
A: Yes — many manufacturers offer limited warranties. We list warranty details on applicable product pages. For warranty service, you’ll generally need the original purchase invoice.
Q: Can I repair items or get replacement parts?
A: Yes — for many items, we offer replacement parts (straps, buckles, etc.). If a product is repairable, we may also provide repair instructions or refer you to the manufacturer.
Legal, Affiliates & Partnerships
Q: Are you affiliated with other outdoor / gear sites?
A: Yes. We partner with select affiliates who align with our values to recommend gear, services, and content. We only promote products and services we believe in — with no extra cost to you.
Q: Do you support conservation or outdoor stewardship organizations?
A: Absolutely. We’re proud to support organizations such as Safari Club International (SCI) to promote ethical hunting, wildlife conservation, and responsibility in the outdoors.
Miscellaneous
Q: Can I combine multiple orders into one shipment?
A: If your items haven’t shipped yet, contact support ASAP and we’ll do our best to consolidate them for you.
Q: How can I stay updated on new products and promotions?
A: Sign up for our newsletter, follow us on social, or enable Push Notifications. We often send early access deals and new gear drops.
Q: Do you offer gift cards?
A: Yes — we offer digital gift cards redeemable at checkout.
Q: How do I contact customer support?
A: You can reach us via email (support@coastal-outdoors.store) or through our Contact page form. Typical response time is within 24 hours during business days